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Methods and Tools for Social Media Analytics to Support Citizen Relationship Management: A Dataset Analysis of Tweets from Germany and South Africa.
Khulekani Yakobi
Brenda Scholtz
Published in:
I3E (2022)
Keyphrases
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social media
relationship management
south africa
decision support
social networking
data analysis
case study
end users
user generated content
decision making
e government
data mining techniques
cost effective