The Influence of Service Design on Public-perceived Administrative Service Quality: The Moderating Effect of Social Monitoring.
Weixia LvYonggui WangPublished in: ICEE (2010)
Keyphrases
- service quality
- service providers
- customer satisfaction
- user satisfaction
- internet shopping
- information systems
- technology acceptance
- real time
- online shopping
- social networks
- electronic commerce
- information quality
- quality of service
- subjective norm
- incident management
- call center
- competitive advantage
- database systems
- mobile services
- factors affecting
- job satisfaction
- distance learning
- competitive environment
- social interaction
- web services