User Archetype Discovery By Cluster Analysis of Caller Log Data: Tenure Evolution is Stable as Time Period Reduces.
Robin TurkingtonMaurice D. MulvennaRaymond R. BondSiobhan O'NeillCherie ArmourPublished in: ECCE (2019)
Keyphrases
- cluster analysis
- log data
- data mining techniques
- log files
- log analysis
- categorical data
- data mining
- search logs
- query suggestion
- knowledge discovery
- user sessions
- k means
- clustering method
- factor analysis
- user interface
- data analysis
- clustering algorithm
- hierarchical latent class models
- unsupervised learning
- fuzzy clustering
- website
- fuzzy c means
- data sets
- recommender systems
- web logs
- object recognition
- information retrieval
- real world
- databases