Machine Reading Comprehension for Answer Re-Ranking in Customer Support Chatbots.
Momchil HardalovIvan KoychevPreslav NakovPublished in: CoRR (2019)
Keyphrases
- reading comprehension
- customer support
- vocabulary acquisition
- computer assisted
- technical support
- customer service
- world wide
- high tech
- multiple choice
- customer satisfaction
- handwriting recognition
- call center
- correct answers
- service quality
- search engine
- word recognition
- steady state
- speech recognition
- data management
- response time
- case study