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Perception and Adoption of Customer Service Chatbots among Millennials: An Empirical Validation in the Indian Context.
Himanshu Joshi
Published in:
WEBIST (2021)
Keyphrases
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customer service
empirical validation
empirically validated
contextual information
context aware
information systems
information technology
customer behavior
inventory control
real time
international conference
cooperative
customer satisfaction
customer support