Satisfaction with Internet-Based Services: The Role of Expectations and Desires.

Mohamed Khalifa Vanessa Liu

Published in: Int. J. Electron. Commer. (2002)

Keyphrases

service quality
service providers
service oriented
service composition
web services
relationship management
mental states
information society
end users
context aware
distance learning
mobile services
computing environments
user satisfaction
ubiquitous computing
location aware