Applications of ''human factors'' in wireless telecommunications service delivery.
Young B. ChoiJoshua S. KrauseMichelle Arcibal ImperioStephen P. MacchioKimberly A. RillPublished in: Int. J. Serv. Stand. (2005)
Keyphrases
- human factors
- service delivery
- multimedia services
- e government
- end to end
- life cycle
- human computer interaction
- service management
- service provision
- wireless networks
- mobile devices
- web services
- mobile technologies
- user centred design
- e learning
- government services
- government agencies
- mobile users
- public sector
- internet access
- machine learning
- public services
- data model