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Disconfirmation effect on online reviews and learner satisfaction determinants in MOOCs.
Wei Wang
Haiwang Liu
Yenchun Jim Wu
Mark Goh
Published in:
Educ. Inf. Technol. (2023)
Keyphrases
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active learning
online reviews
online consumer reviews
learning process
sentiment analysis
service quality
opinion mining
user satisfaction
learning analytics
e learning
learning environment
data mining
online shopping
sentiment classification
customer satisfaction
product reviews
information retrieval