IT Service Management: The Alignment of ITIL Practitioner with Service-Dominant Logic.
Stefan CronholmKaimar KaruHannes GöbelPhilip HearsumPeter HeroPublished in: ACIS (2017)
Keyphrases
- service delivery
- service management
- service provision
- e government
- incident management
- life cycle
- logic programming
- key concepts
- end to end
- service providers
- web services
- information services
- modal logic
- service quality
- online learning
- management system
- user oriented
- classical logic
- mobile technologies
- image alignment
- mobile services
- project management
- logical framework
- government agencies
- multiple sequence alignment
- ontology matching
- dynamic time warping
- knowledge representation
- e learning