User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective.
Yongqiang SunYulin FangKai H. LimDetmar W. StraubPublished in: Inf. Syst. Res. (2012)
Keyphrases
- user satisfaction
- social capital
- service delivery
- human capital
- public sector
- information technology
- information systems
- e government
- government agencies
- user perceptions
- life cycle
- inter organizational
- information flow
- end to end
- resource based view
- web services
- public services
- knowledge management
- information and communication technologies
- digital government
- knowledge sharing
- mobile technologies
- researchers and practitioners
- website design
- service quality
- perceived usefulness
- public administration
- information sharing
- job satisfaction
- e learning
- decision making
- database
- case study
- website