Telecom Customer Experience Analysis Using Sentiment Analysis and Natural Language Processing - Comparative Study.
Ahmed Mohamed Abdou AhmedAbdulaziz Al-NahariRaghad Al-ShabandarChong Kim LoyA. H. MohammedPublished in: DaSET (2023)
Keyphrases
- sentiment analysis
- comparative study
- natural language processing
- opinion mining
- text mining
- sentiment classification
- text classification
- machine learning
- sentence level
- information extraction
- generative model
- wordnet
- data analysis
- neural network
- knowledge representation
- word sense disambiguation
- social networks
- semantic analysis
- artificial intelligence
- data mining