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Driving the Bus: A Radiology Case Study Utilizing Rich Picture Diagramming and CATWOE to Capture Staff Perceptions and Inform Service Improvement Scenarios.
Mary Conlon
Owen Molloy
Nora ZolzerBryce
Published in:
KMIS (2020)
Keyphrases
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case study
real world
service providers
communication systems
lessons learned
service oriented
web services
software development
call center
high speed
medical images
attitudes toward
heavy traffic
service composition
information systems
service discovery
single server