A review of natural language processing in contact centre automation.
Shariq ShahHossein GhomeshiEdlira VakajEmmett CooperShereen FouadPublished in: Pattern Anal. Appl. (2023)
Keyphrases
- natural language processing
- machine learning
- natural language
- information extraction
- text summarization
- computational linguistics
- text processing
- text mining
- knowledge representation
- free text
- artificial intelligence
- wordnet
- computational biology
- semantic analysis
- question answering
- named entity recognition
- semantic relations
- word sense disambiguation
- online reviews
- machine translation
- databases
- data analysis
- database systems
- information systems
- product reviews