Research on an Interactive Question Answering System of Artificial Intelligence Customer Service Based on Word2Vec.
Jiong ZhangChunGuang ZhengJing YangMohammad UsamaPublished in: Int. J. e Collab. (2022)
Keyphrases
- customer service
- artificial intelligence
- customer satisfaction
- inventory control
- intelligent systems
- natural language
- customer behavior
- n gram
- co occurrence
- question answering
- customer support
- natural language processing
- expert systems
- real time
- word sense disambiguation
- human computer interaction
- call center
- wordnet
- computer science
- business strategy