Research on the Multi-angle Measuring Service Quality for IPTV Quality Measurement.
Ho-Bin SongSuck-Joo HongDong-Su ParkMoon-Taek ChoPublished in: FGIT-GDC/IESH/CGAG (2012)
Keyphrases
- service quality
- service providers
- customer satisfaction
- information quality
- quality management
- electronic commerce
- user satisfaction
- incident management
- competitive advantage
- online shopping
- competitive environment
- information systems
- call center
- quality of service
- end users
- job satisfaction
- web services
- decision making