Talking to, Not About, Citizens - Experiences of Focus Groups in Public E-Service Development.

Karin Axelsson Ulf Melin

Published in: EGOV (2007)

Keyphrases

public services
service provisioning
e government
case study
experience gained
policy making
policy makers
government websites
service delivery
innovative ways
public policy
st century
information services
development process
information sharing
service providers
software engineering
social media