eServices in Retail - An Extended Service Blueprinting Approach.

Jörg Becker Daniel Beverungen Ralf Knackstedt Axel Winkelmann

Published in: AMCIS (2009)

Keyphrases

service providers
web services
end users
service oriented
information services
e learning
service composition
service discovery
mobile services
point of sale
neural network
service quality
service management