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Fostering the Virtualization of Service Processes and Touch Points - Identification and Documentation of E-Service Potential in Retail Networks.
Jörg Becker
Daniel Beverungen
Ralf Knackstedt
Axel Winkelmann
Published in:
ISSS/BPSC (2010)
Keyphrases
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service providers
service oriented
web services
network resources
neural network
point sets
service quality
call center
customer service
point of sale
social networks
cloud computing
information services
service discovery
admission control