An integrated framework for managing knowledge-intensive service innovation.
Chung-Shing LeeYiche Grace ChenJonathan C. HoPi-Feng HsiehPublished in: Int. J. Serv. Technol. Manag. (2010)
Keyphrases
- knowledge intensive
- knowledge acquisition
- knowledge management
- human resources
- web services
- case study
- law enforcement
- knowledge assets
- service management
- mission critical
- workflow management
- knowledge workers
- service oriented
- service providers
- software development
- service discovery
- machine learning
- website
- information services
- information technology
- expert systems
- decision making