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Towards a Unifying Process Framework for Services Knowledge Management.

Vikram SorathiaMarten van SinderenLuís Ferreira Pires
Published in: IESS (2010)
Keyphrases
  • knowledge management
  • workflow technology
  • process model
  • change management
  • real world
  • information systems
  • case study
  • conceptual model
  • user centric
  • architectural model
  • agent based architecture