E-service delivery and new governance capacities: 'Service Canada' as a case study.
Jeffrey RoyPublished in: Int. J. Serv. Technol. Manag. (2006)
Keyphrases
- service delivery
- e government
- service provision
- life cycle
- end to end
- service management
- web services
- public sector
- government services
- multimedia services
- case study
- public services
- online services
- government agencies
- e learning
- digital government
- mobile technologies
- public administration
- databases
- knowledge management
- learning environment
- information systems