Introducing Ontology-based Skills Management at a Language Insurance Company.
Thorsten LauYork SurePublished in: Modellierung (2002)
Keyphrases
- technical expertise
- natural language
- information management
- information systems
- data management
- ontology reasoning
- programming language
- data processing
- emotional intelligence
- customer retention
- health insurance
- competitive intelligence
- customer support
- customer relationship management
- specification language
- network management
- domain specific
- management system
- modeling language
- development process
- language learning
- english language
- context aware
- decision support
- manufacturing companies
- knowledge base
- decision making