Neutrality may matter: sentiment analysis in reviews of Airbnb, Booking, and Couchsurfing in Brazil and USA.
Gustavo SantosVinícius F. S. MotaFabrício BenevenutoThiago Henrique SilvaPublished in: Soc. Netw. Anal. Min. (2020)
Keyphrases
- sentiment analysis
- online reviews
- product reviews
- product features
- opinion mining
- sentiment classification
- customer reviews
- text classification
- multi aspect
- sentence level
- text mining
- natural language processing
- user generated
- sentiment words
- collective classification
- public opinion
- positive or negative
- mutual information
- active learning
- knowledge base
- real world
- opinion words
- neural network