Customer Threshold Strategies in Observable Queues with Partial Information of Service Time.
Wei SunShiyong LiPublished in: ICICA (1) (2012)
Keyphrases
- partial information
- service times
- processor sharing
- incomplete information
- arrival process
- customer service
- single server
- steady state
- service rates
- service requirements
- priority queue
- waiting times
- call center
- poisson arrivals
- queue length
- queuing model
- customer satisfaction
- queueing systems
- electronic commerce
- arrival processes
- queueing model
- finite buffer
- queuing systems
- point of sale
- single server queue
- orders of magnitude
- fluid model
- marketing campaigns
- customer support
- service systems
- product information
- search strategies
- service providers
- markov chain
- information retrieval