ERP Vendor Satisfaction: From Communication and IT Capability Perspectives.
Craig C. ClaybaughPeter HariedYan ChenLangtao ChenPublished in: J. Comput. Inf. Syst. (2021)
Keyphrases
- information systems
- case study
- information exchange
- communication networks
- information sharing
- databases
- communication protocol
- communication overhead
- service quality
- user satisfaction
- information technology
- data mining
- neural network
- business processes
- communication cost
- communication channels
- customer satisfaction
- database
- multiple perspectives
- enterprise resource planning
- turn taking