A Staffing Algorithm for Call Centers with Skill-Based Routing.

Rodney B. Wallace Ward Whitt

Published in: Manuf. Serv. Oper. Manag. (2005)

Keyphrases

dynamic programming
computational complexity
segmentation algorithm
detection algorithm
call center
learning algorithm
search space
real time
np hard
k means
expectation maximization
data mining
information systems
information technology
probabilistic model
information processing