A dynamic evaluation of factors determining the quality of service perceived by clients: an empirical analysis focused on the consultancy sector.
Leopoldo J. Gutierrez GutierrezFrancisco José Martínez-LópezLuis M. Molina-FernándezPublished in: Int. J. Serv. Technol. Manag. (2006)
Keyphrases
- quality of service
- web services
- qos requirements
- response time
- ad hoc networks
- admission control
- real time
- resource management
- ip networks
- service differentiation
- qos aware
- network resources
- resource utilization
- qos routing
- service selection
- bandwidth allocation
- network conditions
- congestion control
- call admission control
- web service selection
- bandwidth utilization
- resource reservation
- qos multicast routing
- higher education
- traffic engineering
- video on demand
- end users
- network security