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The Potential of Workshops vs Blogs for User Involvement in Service Innovation.
Hanne Westh Nicolajsen
Flemming Sørensen
Ada Scupola
Published in:
Int. J. E Serv. Mob. Appl. (2016)
Keyphrases
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user involvement
social media
social networks
service oriented
user feedback
information retrieval
web services
case study
service providers
service composition
knowledge management
social interaction
user acceptance