SOA for customer-centric eBusiness.
Oksana UrikovaIrena IvanochkoZuzana KovacicováPublished in: iiWAS (2015)
Keyphrases
- service oriented architecture
- web services
- service oriented
- electronic commerce
- customer knowledge
- user centric
- information systems
- customer service
- business models
- customer behavior
- multi tiered
- multi aspect
- information technology
- model driven development
- databases
- business process
- call center
- customer satisfaction
- customer demand
- real time
- service provision
- potential customers
- business processes
- data sets