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Quality management of B2C e-commerce service based on human factors engineering.
Wenming Zuo
Qiuping Huang
Chang Fan
Zhenpeng Zhang
Published in:
Electron. Commer. Res. Appl. (2013)
Keyphrases
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human factors
quality management
human computer interaction
service quality
artificial intelligence
software engineering
service providers
neural network
web services
databases
relational databases
knowledge discovery