Information technology (IT) outsourcing by business process outsourcing/information technology enabled services (BPO/ITES) firms in India: A strategic gamble.
Shrinivas PatilWinai WongsurawatPublished in: J. Enterp. Inf. Manag. (2015)
Keyphrases
- business process
- information technology
- business processes
- web services
- service oriented architecture
- resource based view
- ws bpel
- case study
- knowledge management
- information systems
- business activities
- business process modeling
- business rules
- workflow technology
- virtual organization
- process model
- process mining
- business requirements
- workflow management
- business process management
- business goals
- business process models
- private cloud
- workflow model
- business strategy
- business innovation
- inter organizational
- competitive environment
- private sector
- service discovery
- service oriented
- service providers
- service quality
- workflow engine
- end users
- expert systems
- decision making