Semantic Mobile Applications for Service Process Improvement.
Markus AleksyBernd StiegerThomas JankePublished in: Int. J. Bus. Data Commun. Netw. (2011)
Keyphrases
- mobile applications
- process improvement
- mobile services
- mobile devices
- software process
- mobile phone
- end users
- root cause
- context aware
- mobile users
- user experience
- business process
- location awareness
- software process improvement
- knowledge management
- mobile apps
- business processes
- service quality
- software development
- software engineering
- information systems
- service oriented
- user interaction
- e government
- wireless devices
- database systems