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From BPO to BPM: An Assessment of the BPO Vendor's Ability to Make a Successful Transition.
Probir Banerjee
Kwok Kee Wei
Louis C. K. Ma
One-Ki Daniel Lee
Published in:
AMCIS (2006)
Keyphrases
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business process
business processes
social capital
business process management
business process modeling
process model
web services
case study
artificial intelligence
key features
data mining
information systems
image sequences
learning environment
information technology
information and communication technologies