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Towards a Service Delivery Based on Customer eXperience Ontology: Shift from Service to eXperience.

Khalil ur Rehman LaghariImen Grida Ben YahiaNoël Crespi
Published in: MACE (2010)
Keyphrases
  • service delivery
  • service provision
  • life cycle
  • web services
  • end to end
  • user experience
  • service oriented
  • government services
  • customer service
  • mobile learning
  • government agencies
  • service management