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Extending the Concept of User Satisfaction from Customer Experience.
Andrés F. Aguirre
Ángela Villareal-Freire
Jaime Díaz
Rosa Gil
César A. Collazos
Published in:
HCI (18) (2019)
Keyphrases
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user satisfaction
customer satisfaction
information systems
service quality
perceived quality
objective measures
electronic commerce
information quality
structural equation modeling
user perceptions
database
online shopping
marketing strategies
search experience
user engagement