Measurement of Hotel Service Quality Based on Online Comment Sentiment Analysis.
Xuyun BaiYan GuoXiaotian WangPublished in: CBD (2020)
Keyphrases
- sentiment analysis
- service quality
- product reviews
- online reviews
- opinion mining
- customer satisfaction
- sentiment classification
- service providers
- text classification
- user satisfaction
- electronic commerce
- sentence level
- text mining
- information systems
- quality of service
- information quality
- natural language processing
- competitive advantage
- multi aspect
- competitive environment
- databases
- sentiment lexicon
- internet shopping
- incident management
- online shopping
- user generated
- information theoretic
- product features
- web services
- micro blog
- positive or negative
- cloud computing
- public opinion
- information extraction
- website
- real time