Mental Models: Have Users' Mental Models of Web Search Engines Improved in the Last Ten Years?
Sifiso MliloAndrew ThatcherPublished in: HCI (21) (2011)
Keyphrases
- mental models
- web search engines
- web search
- query suggestion
- search engine
- travel information
- web searching
- desired information
- search experience
- internet search engines
- query logs
- learning strategies
- search result
- web searches
- query log analysis
- commercial search engines
- user queries
- web documents
- search logs
- search queries
- recommender systems
- web pages
- mental representations
- log data
- situation awareness
- decision process
- user interaction
- web queries
- information overload
- search sessions
- web spam
- information seeking
- user satisfaction
- major search engines
- collaborative filtering
- expert systems
- website
- caching strategies
- metadata