Measuring e-service quality: a review of literature.

Amit Shankar Biplab Datta

Published in: Int. J. Serv. Technol. Manag. (2020)

Keyphrases

service quality
customer satisfaction
service providers
electronic commerce
user satisfaction

literature review
competitive advantage
quality of service
online shopping
information systems

incident management
competitive environment
relevant literature
job satisfaction

information quality
call center
systematic review
response time