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A survey on service quality description.
Kyriakos Kritikos
Barbara Pernici
Pierluigi Plebani
Cinzia Cappiello
Marco Comuzzi
Salima Benbernou
Ivona Brandic
Attila Kertész
Michael Parkin
Manuel Carro
Published in:
ACM Comput. Surv. (2013)
Keyphrases
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service quality
customer satisfaction
service providers
electronic commerce
quality of service
online shopping
user satisfaction
competitive advantage
call center
high level
competitive environment
information systems
job satisfaction
information quality
statistically significant
customer requirements
data mining