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Peer Certification: Techniques and Tools for Reducing System Admin Support Burdens While Improving Customer Service.
Stacy Purcell
Sally Hambridge
David Armstrong
Tod Oace
Matt Baker
Jeff Sedayao
Published in:
LISA (2003)
Keyphrases
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customer service
customer support
end users
decision support
customer behavior
third party
design tools
customer satisfaction
knowledge management
learning scenarios