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Successful Web-Based IT Support Services: Service Provider Perceptions of Stakeholder-Oriented Challenges.
Vanessa A. Cooper
Sharman Lichtenstein
Ross Smith
Published in:
Int. J. E Serv. Mob. Appl. (2009)
Keyphrases
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service providers
end users
service provision
web services
cloud computing
service quality
computing infrastructure
business opportunities
win win
information systems
grid services
data mining services
knowledge management
data management