Understanding the Impacts of Information Quality, System Quality and Service Quality on Consumers' Satisfaction and Continuance Intention.
Yu Wen HungJack Shih-Chieh HsuPublished in: ICSSI (2013)
Keyphrases
- service quality
- information quality
- online shopping
- user satisfaction
- customer satisfaction
- continuance intention
- service providers
- competitive environment
- electronic commerce
- information systems
- internet shopping
- job satisfaction
- quality of service
- perceived usefulness
- subjective norm
- databases
- technology acceptance
- database systems
- real time