Customer Expansion Processes Mediating by Knowledge from Customer in the Jordanian Telecommunication Sector to Achieve Customer Profitability.
Samer AlhawariPublished in: Int. J. E Entrepreneurship Innov. (2015)
Keyphrases
- electronic commerce
- customer satisfaction
- churn prediction
- domain knowledge
- customer behavior
- customer service
- call center
- retail banking
- neural network
- customer knowledge
- customer base
- potential customers
- expert systems
- customer relationship management
- service quality
- service times
- transactional data
- learning systems
- information technology
- knowledge base
- point of sale
- information systems
- machine learning