Leveraging the Crowd: How 48, 000 Users Helped Improve Lync Performance.
Robert MussonJacqueline RichardsDanyel FisherChristian BirdBrian BussoneSandipan GangulyPublished in: IEEE Softw. (2013)
Keyphrases
- end users
- crowd sourcing
- user profiles
- user requirements
- rapid growth
- real time
- recommender systems
- data mining
- collaborative filtering
- user interaction
- user interface
- information seeking
- case study
- user experience
- novice users
- user centric
- artificial intelligence
- information overload
- online communities
- active learning
- domain experts
- privacy preserving
- information sources
- social media