Psychological antecedents of mobile consumer behaviour and implications for customer journeys in tourism.
Thomas WozniakDorothea SchaffnerKatarina Stanoevska-SlabevaVera Lenz-KesekampPublished in: J. Inf. Technol. Tour. (2018)
Keyphrases
- electronic commerce
- mobile commerce
- purchase behavior
- service quality
- tourism industry
- mobile devices
- human decision making
- consumer behavior
- mobile applications
- public transport
- mobile phone
- customer satisfaction
- mobile payment
- credit card
- online stores
- business transactions
- customer preferences
- internet shopping
- technology acceptance
- context aware
- customer service
- call center
- online shopping
- mobile environments
- mobile computing
- mobile users
- wireless networks
- mobile communication
- customer data
- mobile technologies