Physicians' Social Media Use and In-hospital Service Quality: An Empirical Investigation.
Xinyu ZhuJi WuJ. Leon ZhaoPublished in: ICIS (2019)
Keyphrases
- service quality
- social media
- clinical decision support systems
- intensive care
- information systems
- service providers
- customer satisfaction
- intensive care unit
- healthcare professionals
- electronic commerce
- decision support system
- user satisfaction
- health care
- online shopping
- quality of service
- prognostic models
- medical data
- call center
- decision support
- social networks
- competitive advantage
- care delivery
- information quality
- health related
- social media data
- decision makers
- competitive environment
- incident management
- patient care
- e government
- customer loyalty
- electronic health records
- medical knowledge
- patient data