A Two-Priority Queueing System with Trunk Reservation, Infinite Capacity Buffers for Customers of Both Priorities, and Different Service Intensities for High-Priority and Non-priority Customers.
Carmine De NicolaRosanna ManzoAlexander PechinkinSergey ShorginPublished in: MACOM (2011)
Keyphrases
- high priority
- low priority
- single server
- service providers
- priority scheduling
- customer satisfaction
- queueing model
- customer service
- service systems
- service requirements
- queue length
- service quality
- service times
- arrival rate
- state dependent
- call center
- single server queue
- steady state
- homeland security
- optimal capacity
- heavy traffic
- real time
- end to end