The IQ of the Crowd: Understanding and Improving Information Quality in Structured User-Generated Content.
Roman LukyanenkoJeffrey ParsonsYolanda F. WiersmaPublished in: Inf. Syst. Res. (2014)
Keyphrases
- information quality
- user generated content
- information systems
- social media
- success factors
- service quality
- user satisfaction
- customer satisfaction
- factors affecting
- knowledge transfer
- user generated
- customer reviews
- perceived usefulness
- user comments
- social networking sites
- structured data
- recommender systems
- information technology
- case study
- machine learning
- database