Customers' Intention to Switch to Mobile Self-Service Technologies.
Patrick BeduéAlexandra CettoJulia KlierMathias KlierPublished in: ECIS (2018)
Keyphrases
- location aware
- communication technologies
- mobile devices
- mobile communications
- mobile phone
- content providers
- mobile technologies
- information disclosure
- multimedia services
- wireless systems
- customer satisfaction
- mobile computing
- life cycle
- high speed
- m learning
- technology supported
- mobile learning
- hand held devices
- pervasive computing
- mobile users
- smart phones
- mobile applications
- business intelligence
- value added services
- wireless devices
- context aware
- data mining
- internet services
- customer service
- service providers
- banking services
- ambient computing
- emerging technologies
- mobile networks
- web services