Evaluation of service quality of information systems.
Markku SääksjärviTimo SaarinenPublished in: IEEE METRICS (1994)
Keyphrases
- service quality
- information systems
- user satisfaction
- information quality
- customer satisfaction
- service providers
- electronic commerce
- quality of service
- competitive advantage
- technology acceptance
- call center
- information technology
- online shopping
- fuzzy comprehensive evaluation method
- databases
- competitive environment
- project management
- job satisfaction
- evaluation model
- incident management
- data mining